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Information for consumers:
The offer comes from the Operator: Sun & Snow Sp. z o.o., Gałczyńskiego 4, 00-362 Warsaw, NIP: 521-350-75-82.
The service provider and the entity responsible for the execution of the apartment rental services covered by the offer is Sun & Snow Sp .z o.o. Pobyty.pl, through the website www.pobyty.pl, only facilitates the booking of apartment rental services and acts as an intermediary in the conclusion of the rental agreement.
Any complaints related to the execution of the rental service can be submitted directly to Sun & Snow Sp. z o.o. or via Pobyty.pl at the following address: reklamacje@pobyty.pl – Pobyty.pl will then forward your comments to Sun & Snow Sp. z o.o.within five working days of their receipt. The Operator is responsible for the handling of complaints. Complaints related to the booking or intermediary rental service should be submitted to: reklamacje@pobyty.pl.
The technical payment process is carried out by external payment operators, according to the rules described in their terms and conditions. Payment operators are responsible for the execution of the payment process and handling user complaints. In case of payment process issues, the user may also contact Pobyty.pl Customer Service for assistance.
Detailed information about how the Service operates can be found in the terms and conditions.